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Dear Customer Service People of Malaysia,
While I have deeply appreciated your friendliness and... eager attitudes to helping The Blind (TM) over the past few days, I feel that your methods could be improved somewhat. Enclosed are some tips you may wish to take on board.
1. Proper methods for guiding a person who is blind or vision impaired
Grabbing me by the wrist to lead me somewhere makes me feel as though I'm being mugged and/or kidnapped for political ransom on an international scale. Having my hand on your shoulder makes it easy to lose my balance or contact with my guide if I'm knocked about the place. It also makes me feel like I'm molesting you. Neither of these methods is acceptable; please offer an elbow in future.
While we're here, PLEASE DEAR GOD don't ever let that dickwad at your National Museum who thinks it's a good idea to pick up the end of a white cane and drag a blind person around by it near another blinky EVER AGAIN. If you do, I will be forced to come over there and rip off your collective balls.
Also? You might want to tell the security staff there that when a blind person asks for a taxi, telling them to go alone across a busy carpark to the side of a six lane highway to hail one is not actually good service. Nor is that scenario ever happening, because we apparently value our lives more than you do.
2. Blind people and airports
It's great that you've got staff dedicated to providing special assistance to people with disabilities in your international airport. Not so great is the fact that they're all dressed the same and roughly the same height and colouring. I'm not being racist here, it would just be nice if they distinguished themselves in some way. Introducing themselves by name would be sufficient - that way I know who it is that's handling my essential documents if something goes awry.
Being left alone in a seat for two hours between my arrival at the airport and boarding time is not conducive to making me feel like anything other than a piece of luggage. This is especially true if your staff don't tell me where I can go to find them, and don't come back to offer me a hand getting to the toilets or food outlets.
3. Hotels and Restaurants
Grabbing my tray or plate and dragging me over to a table is not a good way to make me feel in control, especially if I didn't ask for your help in the first place. Speaking of asking, when you establish that I want, say, bread or omlette in a breakfast venue that has mulitple options for both things, it is not helpful for you to then go to great lengths to bring me several types I didn't want without establishing what it is I would actually like.
Your hotel cleaners were, by and large, excellent. But is it too much to ask that they leave things in the same place as they found them? I don't like spending ten minutes before a four hour meeting hunting all over my room for the tube of toothpaste I was specifically leaving in one spot for ease of location.
4. Miscellaneous
You guys do a mean beef rendang, but what's the deal with those doughy little dessert thingos?
Love and kisses,
Me.
While I have deeply appreciated your friendliness and... eager attitudes to helping The Blind (TM) over the past few days, I feel that your methods could be improved somewhat. Enclosed are some tips you may wish to take on board.
1. Proper methods for guiding a person who is blind or vision impaired
Grabbing me by the wrist to lead me somewhere makes me feel as though I'm being mugged and/or kidnapped for political ransom on an international scale. Having my hand on your shoulder makes it easy to lose my balance or contact with my guide if I'm knocked about the place. It also makes me feel like I'm molesting you. Neither of these methods is acceptable; please offer an elbow in future.
While we're here, PLEASE DEAR GOD don't ever let that dickwad at your National Museum who thinks it's a good idea to pick up the end of a white cane and drag a blind person around by it near another blinky EVER AGAIN. If you do, I will be forced to come over there and rip off your collective balls.
Also? You might want to tell the security staff there that when a blind person asks for a taxi, telling them to go alone across a busy carpark to the side of a six lane highway to hail one is not actually good service. Nor is that scenario ever happening, because we apparently value our lives more than you do.
2. Blind people and airports
It's great that you've got staff dedicated to providing special assistance to people with disabilities in your international airport. Not so great is the fact that they're all dressed the same and roughly the same height and colouring. I'm not being racist here, it would just be nice if they distinguished themselves in some way. Introducing themselves by name would be sufficient - that way I know who it is that's handling my essential documents if something goes awry.
Being left alone in a seat for two hours between my arrival at the airport and boarding time is not conducive to making me feel like anything other than a piece of luggage. This is especially true if your staff don't tell me where I can go to find them, and don't come back to offer me a hand getting to the toilets or food outlets.
3. Hotels and Restaurants
Grabbing my tray or plate and dragging me over to a table is not a good way to make me feel in control, especially if I didn't ask for your help in the first place. Speaking of asking, when you establish that I want, say, bread or omlette in a breakfast venue that has mulitple options for both things, it is not helpful for you to then go to great lengths to bring me several types I didn't want without establishing what it is I would actually like.
Your hotel cleaners were, by and large, excellent. But is it too much to ask that they leave things in the same place as they found them? I don't like spending ten minutes before a four hour meeting hunting all over my room for the tube of toothpaste I was specifically leaving in one spot for ease of location.
4. Miscellaneous
You guys do a mean beef rendang, but what's the deal with those doughy little dessert thingos?
Love and kisses,
Me.
